Job Details

ewayHR Company

Technical Support Executive(Ingram Process)


CTC
2.6-3.0 P.A.

ROLE
Technical Support Executive(Ingram Process)

LOCATION
Indore,Madhya Pradesh

EXPERIENCE
0 to 1 year

JOB CATEGORY
Permanent Job


Education Required

Any

Description

Job Responsibilities 

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.

Skills

  • Excellent verbal and written communication skills, as well as strong analytical and problem-solving skills
  • Working knowledge of incident management systems (developed in training).
  • Supporting the configuration, operation and troubleshooting of basic email, web hostingand VPS issues.
  • Able to configure and troubleshoot computer and networking issues.