Job Details

Teleperformance

Technical Support (International US Voice, Blended Process)


CTC
2.52-3.00 P.A.

ROLE
Technical Support (International US Voice, Blended Process)

LOCATION
Jaipur,Rajasthan,India

EXPERIENCE
0 to 1 year

JOB CATEGORY
Permanent Job


Education Required

B.E - IT
B.Tech/B.E
Diploma
Graduation

Description

Eligibility

·         Any Fresher/Experienced

·         Any Educational Background

·         Any Graduate/UG Dropout

·         Excellent in communication - Written and Oral, Good in Basic Computers Technical Troubleshooting

 

Customer Service Skills

·         Dedicated to problem resolution

·         Demonstrate a positive attitude

·         Be able to resolve a conflict

·         Are patient and helpful

·         Able to avoid jargon and explain complex concepts

·         Are responsible in any given situation

·         Able to collect data accurately to identify solutions

·         Able to use multiple tools

·         Use situational judgment to determine actions

·         Have a detail-oriented working style

 

Technical Knowledge

·         Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies

·         Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting

·         Ability to problem solve

·         Awareness of latest trends and developments in the technology industry

·         Demonstrate the ability to apply knowledge to new situations

·         Be able to use judgment and common sense to answer customer questions

·         Demonstrate willingness to share knowledge with team members and customers

·         Consistently curious about technology

 

Communication Skills

·         Excellent English communication skills (written, comprehension and verbal)

·         Ability and willingness to communicate with others

·         Ability to demonstrate empathy

·         Ability to use effective questions

·         Ability to demonstrate active listening

·         Ability to communicate in a positive manner

·         Good comprehension skills – ability to clearly understand the issues customers present

 

Share Your CV On: [email protected]

Call On: 079-40391936


Other Details

Benefits · Relocation bonus of Rs. 5,000 - Rs. 10,000 to outstation candidates joining in International accounts. · Free Guest House Accommodation for 15 days. · Ticket reimbursement up to Rs. 700. · Candidate are eligible for an IJP after 6 months


About Us

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.